Refund policy
Refund policy
Buzzberry Farms sells food products, and that shapes this policy. Please read it before ordering.
Food products are final sale
Because honey and other edible products cannot be safely restocked or resold once they have left our facility, they are final sale. This applies to edible items purchased through this online store.
Problems with your order
If your order arrives damaged or leaking, is missing items, or contains the wrong items, contact us within 7 days of delivery at info@buzzberry.buzz. Please include your order number and, where the problem is visible, photographs of the item and the packaging. We will make it right by replacing the affected items or issuing a refund for them.
Reporting within 7 days lets us investigate with the carrier while the evidence is still available.
Natural variation is not a defect
Honey is a natural product. Crystallization, cloudiness, and variation in color, flavor, aroma, and texture between harvests are normal characteristics of honey and are not defects. They are not grounds for a refund or replacement.
Crystallized honey has not spoiled. To return it to a pourable state, place the sealed jar or bottle in warm water until the crystals dissolve.
Allergen information
Honey is a natural agricultural product of the hive and may contain naturally occurring pollen and other bee-derived traces. If you have a known allergy, please review the product information before ordering.
Infants under 12 months
Do not feed honey to infants under 12 months of age.
Non-food items
Buzzberry Farms does not currently sell non-food goods. If eligible non-food products are offered in future, return requests for them must be made within 14 days of delivery, and the items must be unused and in their original condition and packaging. Any such items will be identified as returnable on their product page.
Shipping charges
Original shipping charges are non-refundable except where refunding them is required by law. Where a change-of-mind return is accepted on an eligible non-food item, return shipping is paid by the customer.
Refunds
Approved refunds are issued to the original payment method. Your bank or card issuer determines how long the funds take to appear.
Contact
Buzzberry Farms
Styles Family Farm LLC dba Buzzberry
8090 Bethel Rd
Gainesville, GA 30506
United States
info@buzzberry.buzz